Terms of Service

These Service Terms (hereinafter referred to as “these Terms”) constitute a legally binding agreement between Shenzhen Zhongpeng Technology Co., Ltd. (hereinafter referred to as “Zhongpeng Technology” or “we/us”) and all overseas customers (hereinafter referred to as “you/customer”) who use our products and services through overseas independent websites, emails, instant messaging, and other channels. Please carefully read these Terms before using our services. By submitting an order, making a payment, or actually using our services, you are deemed to have fully understood and agreed to all the contents of these Terms.

1. Scope and Content of Services

1.1 Core Services

We provide you with the following core services, and the specific service content shall be subject to the order information confirmed by both parties:

• Sales and delivery services for electronic components, industrial automation products and related accessories;
• Product technical support services, including product parameter interpretation, installation and commissioning guidance, common fault diagnosis, etc.;
• Supporting services such as order tracking, logistics inquiry, and after-sales issue handling;
• Customized product development and technical solution services based on written agreements between both parties.

1.2 Service Limitations

Unless otherwise explicitly agreed in writing by both parties, our services do not include the following contents:

• On-site installation, maintenance and upkeep services for products (we can assist in recommending third-party service providers);
• Problem-solving services caused by the customer’s own operation errors or incompatible equipment operating environment;
• Free technical support beyond the product warranty period (12 months from the date of delivery);
• Product sales and related services that violate the laws and regulations of the target market.

2. Rights and Obligations of Both Parties

2.1 Customer’s Rights and Obligations

2.1.1 Customer’s Rights

• Have the right to require us to provide products and services in accordance with the specifications, quantity, time and price confirmed in the order;
• Have the right to obtain true product information, quality certificates and related technical materials;
• When products or services fail to meet the agreement, have the right to claim legitimate rights and interests in accordance with these Terms and the Refund and Return Policy;
• Have the right to put forward suggestions, complaints and feedback on our services, and we will respond within 3 working days.

2.1.2 Customer’s Obligations

• Shall provide true, accurate and complete information when submitting an order, including but not limited to delivery address, valid contact information, product requirement parameters, etc.;
• Shall make payment in accordance with the time and method agreed in the order. In case of overdue payment, a liquidated damages of 0.5% of the unpaid amount shall be paid per day (the total liquidated damages shall not exceed 10% of the unpaid amount);
• Shall inspect the products in a timely manner upon receipt. If any damage, shortage, model inconsistency and other problems are found, they shall be reported within the time limit specified in the Refund and Return Policy. Failure to report within the time limit shall be deemed that the products meet the agreement.

2.2 Zhongpeng Technology’s Rights and Obligations

2.2.1 Zhongpeng Technology’s Rights

• Have the right to verify the authenticity of the information submitted by the customer, and have the right to reject or suspend the processing of orders that do not meet the requirements or have risks, and explain the reasons;
• In case of cost changes caused by force majeure such as significant fluctuations in market raw material prices and policy adjustments, have the right to notify the customer in writing 3 working days in advance to adjust the price, and the order can be continued only after mutual agreement;
• For the customer’s violation of these Terms, have the right to suspend or terminate the provision of services and require the customer to bear corresponding liability for breach of contract;
• Have the right to conduct statistical analysis on service data on the premise of protecting customer privacy, so as to optimize service quality and improve customer experience.

2.2.2 Zhongpeng Technology’s Obligations

• Shall ensure that the provided products are genuine, conform to the quality standards agreed in the order and relevant industry norms, and provide product qualification certificates together with the goods;
• Shall arrange shipment in accordance with the time agreed in the order. In case of special circumstances (such as temporary supply chain interruption) that make it impossible to ship on time, shall notify the customer 2 working days in advance and negotiate a solution;
• Shall strictly protect the customer’s personal information and business secrets in accordance with these Terms and the Privacy Policy, and shall not disclose them without permission or use them for purposes other than those agreed;
• Shall establish a sound after-sales service system, respond to the customer’s technical consultation and problem feedback in a timely manner, and ensure smooth service communication.

3. Orders and Payments

3.1 Order Establishment

After you submit an order through our service channels, we will review it within 1 working day and send an order confirmation email. The order is formally established when we send the confirmation email, and both parties shall perform their respective obligations in accordance with the order content. If the order information you submitted is incorrect or incomplete, we will promptly notify you to correct it, and the order will be established after the information is corrected and confirmed by both parties.

3.2 Payment Methods and Terms

You can choose secure payment methods recognized by both parties, such as PayPal, bank transfer, and letter of credit. The payment rules are as follows:

• Regular product orders: The full payment shall be made in advance, and we will arrange shipment after confirming the receipt of payment;
• Customized product orders: A 50% deposit shall be paid, and the balance shall be paid after the product is produced and confirmed by you. Shipment will be arranged after the payment is completed.

3.3 Invoice Issuance

After you make the payment, you can request us to issue an invoice and provide accurate invoice information (including invoice title, tax identification number, amount, mailing address, etc.). We will issue and send the invoice within 5 working days after receiving the complete information, and we will bear the relevant costs of invoice mailing.

4. Logistics and Delivery

4.1 Logistics Methods

We will select well-known international logistics service providers such as DHL, FedEx, UPS or the logistics method agreed by both parties according to product characteristics, transportation destination and your needs. The bearer of logistics costs shall be subject to the order confirmation information.

4.2 Delivery and Acceptance

The delivery time shall be subject to the actual delivery time of the logistics service provider. We will promptly provide you with a logistics tracking number for real-time query after shipment. When receiving the products, you shall check the product model, quantity, packaging integrity and other information on the spot:

• If any damage, shortage, model inconsistency and other problems are found, you shall confirm with the logistics service provider on the spot and request a written certificate, and notify us through official channels within 24 hours;
• If there is no on-site objection and the receipt is signed, it shall be deemed that the products are delivered in good condition.

4.3 Customs Clearance Responsibility

We will provide basic documents required for customs clearance (including commercial invoice, packing list, product qualification certificate, etc.). The costs incurred during customs clearance, as well as the responsibilities for customs clearance delays, detention, fines, etc. caused by incorrect information provided by the customer or changes in the policies of the target market, shall be borne by you. If you need us to assist in handling customs clearance issues, the relevant service fees shall be determined through separate negotiation.

5. Quality Assurance and After-sales Service

5.1 Quality Assurance Commitment

We solemnly promise that all provided products are genuine. If a product is identified as counterfeit or shoddy by an authoritative institution, we will bear the responsibility in accordance with the standard of “One Fake, One Hundred Compensations” (that is, compensate 100 times the order amount of the product). The product quality warranty period is 12 months from the date you sign for the product.

5.2 After-sales Service Process

If you encounter any problems during the use of the product, you can submit an after-sales application through the following official channels:

• Official Email: [email protected]
• Official QQ: 791343957

When submitting an application, please provide the order number, detailed description of product problems and relevant supporting materials (such as product photos, videos, etc.). We will efficiently handle your problem in accordance with the standard process of the Refund and Return Policy.

6. Intellectual Property and Confidentiality

6.1 Confidentiality Obligations

Both parties shall bear strict confidentiality obligations for the business secrets of the other party obtained during the cooperation (including but not limited to order information, pricing strategies, technical materials, customer lists and contact information, etc.). Without the written permission of the other party, neither party shall disclose them to any third party. This confidentiality obligation remains valid after the termination of these Terms, and the term of validity is 3 years.

7. Modification and Termination of Terms

7.1 Modification of Terms

We have the right to revise these Terms according to business development and changes in relevant laws and regulations. The revised Terms will be notified to you through announcements on the overseas independent website, emails and other contact information you have reserved. If you continue to use our services after the modified Terms are notified, you are deemed to have agreed to the revised content; if you disagree, you can stop using the services at any time.

7.2 Termination of Terms

These Terms may be terminated under the following circumstances:

• Terminated by both parties through negotiation and signing a written document;
• If you seriously violate these Terms and fail to correct the violation within 15 days after receiving our written notice, we have the right to terminate these Terms unilaterally;
• If the performance of these Terms becomes impossible due to force majeure (such as war, natural disaster, policy ban, etc.), both parties may terminate these Terms;
• If you enter bankruptcy, liquidation procedures or lose the actual ability to perform obligations, we have the right to terminate these Terms.

After the termination of these Terms, the validity of the confidentiality obligations, liability for breach of contract, dispute resolution and other clauses under these Terms shall not be affected.

8. Liability for Breach of Contract

If you violate these Terms, you shall bear the following liabilities for breach of contract:

• In case of overdue payment, you shall pay liquidated damages in accordance with the provisions of Article 2.1.2 of these Terms;
• If you disclose our business secrets without permission, you shall pay liquidated damages equal to 30% of the relevant order amount. If the liquidated damages are insufficient to compensate for our actual losses, you shall also compensate for the difference.

9. Force Majeure and Dispute Resolution

9.1 Force Majeure

If the performance of these Terms is affected by force majeure factors such as earthquake, fire, war, policy adjustment, logistics interruption, supply chain crisis, etc., the affected party shall notify the other party in writing within 3 working days after the occurrence of force majeure and provide relevant authoritative certificates. Both parties shall, according to the impact of force majeure, negotiate to decide to delay performance, partially perform or terminate these Terms, and neither party shall bear liability for breach of contract for the losses caused thereby.

9.2 Dispute Resolution

Any dispute arising from or in connection with these Terms shall first be resolved through friendly negotiation between both parties; if the negotiation fails, either party shall have the right to file a lawsuit with the People’s Court of Futian District, Shenzhen City, China. During the dispute resolution period, both parties shall continue to perform other obligations under these Terms except for the disputed matters.

10. Miscellaneous

10.1 Entire Agreement

These Terms constitute the entire agreement between both parties on product sales and services, and replace any oral or written agreements, understandings or commitments reached by both parties prior to this. If there is any inconsistency between these Terms and the order confirmation information, the order confirmation information shall prevail; if the order confirmation information does not specify, these Terms shall apply.

10.2 Severability

If any clause of these Terms is deemed invalid or unenforceable by a court with jurisdiction, the validity of other clauses shall not be affected, and the invalid or unenforceable clause shall be replaced by an effective clause that is closest to the original intention of both parties.

10.3 Notice and Service

Notices between both parties shall be delivered in writing by email, fax or in person. Your contact information shall be subject to the information submitted in the order. If you change your contact information, you shall notify us in writing in a timely manner; otherwise, you shall bear the risks of undeliverable or delayed notices caused thereby.

11. Contact Information

If you have any questions about these Terms, or need assistance with orders, after-sales and other matters, you can contact us through the following methods:

• Official Email: [email protected] (Response within 24 hours)
• Official QQ: 791343957 (Working Hours: 9:00-18:00 Beijing Time)
• Contact Phone: +86 755-83211027 (Working Hours: 9:00-18:00 Beijing Time)
• Fax: +86 755 83213475
• Company Address: Room 4203, Block A, Xintian Century Business Center Building, Shixia North Second Street, Futian District, Shenzhen City, China
• Company Official Website: http://www.zp-sz.com

Shenzhen Zhongpeng Technology Co., Ltd. reserves the final right of interpretation of these Terms.