Logistics policy

This Logistics Policy (hereinafter referred to as “this Policy”) defines the logistics service standards, transportation rules, cost responsibilities and relevant liability definitions for overseas customers purchasing products from Shenzhen Zhongpeng Technology Co., Ltd. (hereinafter referred to as “Zhongpeng Technology” or “we/us”). This Policy is a supporting agreement to the Service Terms (Overseas Version). In case of any inconsistency with the Service Terms, the Service Terms shall prevail.

1. Scope of Application

This Policy applies to all overseas orders (excluding orders within Mainland China) generated through Zhongpeng Technology’s official channels, including overseas independent websites, official email addresses, and authorized instant messaging accounts. It covers the entire process of product packaging, shipment arrangement, international transportation, customs clearance, last-mile delivery and return logistics.

2. Logistics Partners and Transportation Methods

2.1 Authorized Logistics Partners

To ensure transportation safety, timeliness and service quality, we have established strategic cooperative relationships with well-known international logistics service providers. Our core partners include:

• International Express: DHL, FedEx, UPS, covering more than 220 countries and regions worldwide
• Air Cargo: China Southern Airlines Cargo, Singapore Airlines Cargo, suitable for medium-batch cargo transportation
• Maritime Logistics: Maersk Line, COSCO Shipping, meeting the cost optimization needs of bulk cargo
• Regional Logistics: GLS (Europe), USPS (North America), Ninja Van (Southeast Asia), improving regional delivery efficiency

We evaluate the service performance of our partners (including on-time rate, damage rate and complaint handling efficiency) quarterly to ensure our logistics services remain competitive. The list of partners will be updated in real-time on our official website.

3. Shipment and Logistics Tracking

3.1 Shipment Timeliness

• Standard Products: Shipped within 3 working days after full payment is confirmed
• Customized Products: Shipped within 7-15 working days after the balance payment is confirmed by default, subject to the order agreement
• Shipment Delay: In case of unforeseen circumstances such as supply chain disruption, we will notify customers in writing within 2 working days and propose alternative solutions (such as partial shipment, delivery time adjustment)

3.2 Logistics Tracking Service

After the goods are shipped, we will immediately send a tracking notification to the customer’s reserved email/mobile phone number, including the following information:

• Name of the logistics service provider and official tracking link
• Unique tracking number
• Estimated delivery date (subject to real-time logistics updates)

Customers can check the transportation status 24/7 through the tracking link. If the tracking information is not updated for more than 3 working days, please contact our logistics support team for assistance.

4. Cost and Payment Rules

4.1 Cost Composition

Logistics costs are calculated based on the official quotation of the logistics service provider on the order generation date, including the following parts:

• Basic Freight: Calculated based on the actual weight or volumetric weight of the goods (whichever is greater)
• Packaging Fee: Free for standard packaging; special packaging (waterproof, shockproof, etc.) is charged at cost
• Surcharges: Fuel surcharge, remote area surcharge, peak season surcharge, etc. (subject to real-time notification from the logistics service provider)

4.2 Cost Bearer

Scenario Description	Cost Bearer	Detailed Explanation
Normal order fulfillment (no quality issues, correct delivery)	Customer	Cost is included in the total order amount or charged separately as agreed
Product quality issues/wrong delivery/missing delivery	Zhongpeng Technology	Covers round-trip logistics costs for returns and exchanges
Customer cancels order after placement but before shipment	Customer	Bears the generated booking fee, handling fee, etc.
Delivery delay caused by force majeure	Negotiated by both parties	Divided based on responsibility attribution and actual losses

4.3 Payment Method

Logistics fees and product fees shall be paid before picking up the goods.

5. Customs Clearance and Related Matters

5.1 Document Provision

We provide the following legal and complete customs clearance documents free of charge to ensure smooth customs clearance:

• Commercial Invoice (including product details, quantity, unit price, total amount)
• Packing List (including number of packages, weight, volume, specifications)
• Product Qualification Certificate
• Other documents required by the destination country/region (to be notified by the customer in advance)

When necessary, customers shall provide accurate customs clearance information (such as tax ID, import license). If customs clearance is delayed or hindered due to incomplete information provided by the customer, the relevant responsibilities shall be borne by the customer.

5.2 Duties and Taxes

All duties, value-added taxes and related taxes incurred during the import process shall be borne by the customer by default. We can provide tax advance service at the customer’s request, which requires the customer to prepay the estimated taxes when placing the order. The balance will be settled (overpayment refunded or underpayment collected) after customs clearance.

Customers shall confirm the local import policies and relevant regulations in advance. If the goods are returned or confiscated due to the customer’s refusal to pay taxes, the customer shall bear all losses (including product cost and round-trip logistics fees).

5.3 Customs Clearance Dispute Handling

In case of customs clearance disputes such as document verification and product classification, we will actively cooperate to provide supplementary materials. If the dispute is caused by our document errors, the relevant handling fees shall be borne by us; if the dispute is caused by the customer’s reasons or changes in local policies, the handling fees shall be borne by the customer.

6. Delivery and Acceptance Standards

6.1 Delivery Notification

The logistics service provider will notify the customer of the delivery time slot via phone/email 24 hours before the estimated delivery. Customers shall ensure the accuracy of the receiving information. If it is necessary to change the delivery address or time, please notify the logistics service provider or us 24 hours in advance.

6.2 On-site Acceptance

Customers shall conduct on-site acceptance when receiving the goods. In case of abnormalities, please follow the following procedures:

1. Check whether the packaging is damaged, deformed or has signs of unpacking
2. Verify whether the number of packages is consistent with the packing list
3. For special goods such as fragile items, open the package to check the appearance integrity

In case of damage, shortage or other problems:

• Refuse to sign for the goods and ask the courier to issue a damage certificate
• Notify us via email ([email protected]) within 24 hours, and attach the certificate, photos and videos
• Cooperate with us and the logistics service provider to handle the claim procedures

Signing for the goods without objection shall be deemed that the goods are delivered in good condition.

7. Return Logistics Rules

For returns caused by product quality issues or wrong delivery, the following rules shall be observed:

• It is necessary to apply for return authorization from us first (returns without authorization will be rejected)
• Return the goods to the address designated by us (not the original shipping address in principle)
• Use the original packaging or packaging of equivalent protection level, and clearly mark the return authorization number and order number
• Provide the tracking number to our logistics team within 24 hours after returning the goods

8. Limitation of Liability

We shall not be liable for losses caused by the following circumstances:

• Logistics delays or losses caused by force majeure (natural disasters, wars, policy bans, etc.)
• Losses caused by intentional or negligent acts of logistics service providers (customers can claim compensation directly from the service provider)
• Delays and losses caused by incorrect customer receiving information, failure to sign for goods in a timely manner or unreasonable refusal to accept goods
• Indirect losses caused by logistics issues (such as production suspension, business interruption, etc.)

9. Contact Information

For inquiries about logistics-related issues, you can contact our dedicated team through the following channels:

• Logistics Support Email: [email protected] (Response within 1 working day)
• Official QQ: 791343957 (Working Hours: 9:00-18:00 Beijing Time)
• Contact Phone: +86 755-83211027 (Press 2 for logistics consultation)
• Company Address: Room 4203, Block A, Xintian Century Business Center, Shixia North Second Street, Futian District, Shenzhen, China

Shenzhen Zhongpeng Technology Co., Ltd. reserves the final right of interpretation of this Policy.